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Post by lawsonblack on Nov 17, 2008 20:49:41 GMT -5
Hi Alyce, I downloaded and purchased your Workshop but hit a problem when trying to install it. After double clicking on setup.exe, it starts but then shows a message that some system files are out of date. I click OK to update them and then let the system restart. However, after restarting, the same message and problems occur. Any ideas? I tried several times with the same result. My RegSoft order number is 11172008-44664-424. I never get to the point where I can enter the registration code. The only file mentioned is scrrun.dll but I couldn't tell if that was the problem or just the last file in the update.
Bill Black lawsonblack01@msn.com
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Post by Alyce Watson on Nov 18, 2008 6:10:44 GMT -5
Bill, I will email you later today with an different version of the installation program to see if that helps. If you cannot install LBWorkshop, I'll issue a refund. I'm sorry you are having problems.
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Post by lawsonblack on Nov 19, 2008 11:22:30 GMT -5
I thought I should add a followup to say that Alyce quickly addressed this issue and sent me a link to solve the problem. All within one day! Thank you Alyce.
Bill
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Post by Alyce Watson on Nov 19, 2008 12:28:30 GMT -5
You are most welcome, Bill!
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