Start up issue

[fscherf]

I am running under Vista.
I am attempting to enter my registration password
I start Workshop as Administrator (I get Path/File error if I don't)
I get message thanking me for purchase and number of uses
The next screen I get is a message - Runtime error 380

Can you help
Thank you

[Alyce Watson]

I've never received a report of this problem. I will attempt to find the cause and solution. If I cannot, I'll happily issue a refund. My research shows that this particular error has a myriad of causes, related to different versions of files in Windows itself. The change to Vista has been a huge headache to developers.

I'll let you know if I find a fix. Thanks for the detailed report. Details such as you have given are really necessary if I'm to find the cause of the problem.

Thanks.

[fscherf]

to further

Workshop executed once after download
I did not update the paths (Liberty Basic and Liberty Basic Help)
I Exited Workshop
Never loaded again
Uninstalled
Downloaded again
Would not download again with the Run after end of download option (just downloaded the files)
Tried several times
Same results

[Alyce Watson]

Jan 4, 2009 11:28:12 GMT -5 fscherf said:

Would not download again with the Run after end of download option (just downloaded the files)

It's not a downloadable executable. You must download, then unzip the files to a temporary directory, then run the setup executable.

Thanks for your further comments.

[fscherf]

To further further

I understand your last response

However

When I do what you suggest, I think a footprint of the removed software remains

I remove software using Control Panel
I delete Shortcuts, etc
I download software, unzip, run Setup
Start App as Administrator
Get message thanking me and saying I have used product two (2) times
Get message Error 380

How can I get message saying used product two times with fresh download?

[fscherf]

To further further further

I have fixed the problem

It all has to do with Vista's User Account Controls

I went to Start Menu
Control Panel
User Accounts
Turn User Account Control on or off
Deselected - Use User Account Control (UAC) to help protect your computer
Selected Ok
Restarted Computer

(Also should check any anti-virus software to ensure it does not turn UAC back on)

[fscherf]

To further further further further

Back to entering Registration Code

Received a Password for a downloaded file

Never received the downloaded file

How about that

[Alyce Watson]

Jan 5, 2009 13:09:10 GMT -5 fscherf said:

How can I get message saying used product two times with fresh download?

Consider this. If somebody wanted to avoid paying a registration fee, he could simply do a fresh download and get full access to the program... multiple times. Since it is shareware, I've limited it to 15 uses. After that time, the program still works, but some features are removed. To assure that removing/reinstalling the program won't allow users to continue using all of the features indefinitely, LBW saves the usage information on your system. This is common practice for shareware applications.

[Alyce Watson]

Jan 5, 2009 17:15:47 GMT -5 fscherf said:

Never received the downloaded file

How about that

There are no files that download automatically to your computer. You must download the installation program here:

alycesrestaurant.com/workshop.htm#download

After downloading the zipped archive, unzip it to a temporary folder and run the setup executable.

I'm sorry you are having so many problems, and I'll say again that I'll happily give you a refund if you cannot get LBWorkshop working to your satisfaction.

Thanks for your patience.

[fscherf]

Alyce:

I should pay more attention to my e-mails.

Everything is fine now.

Thank you very much.

Your software is very good.

Again, Thank you

Frank

[Alyce Watson]

Jan 6, 2009 12:01:20 GMT -5 fscherf said:

Everything is fine now.